Políticas da escola

Na inlingua Vancouver temos políticas e procedimentos para deixar sua experiência na escola melhor. Essas políticas cobrem tanto alunos quanto professores e equipe administrativa.

Se você planeja se inscrever/matricular para estudar um curso de Inglês na inlingua Vancouver, por favor note que temos uma rigorosa política de Inglês obrigatório dentro de nossas premissas. Assim como também temos bem estabelicidas, políticas de admissão, reembolso em caso de cancelamento ou desistência, disputas e políticas de demissão. Assim como qualquer outra escola de Vancouver e no Canadá, essas regras funcionam tanto para os estudantes internacionais, quanto para as escolas de idiomas.

Nossas políticas escolares são guiados pelos regulamentos provinciais e pela Associação Languages Canada que representa e regula a maioria das escolas de idiomas no Canadá.

Abaixo, você pode encontrar as seguintes políticas:

Políticas de admissão

  1. Idade mínima de 16 completos até o começo programa. Alunos de 16 a 18 anos completos até o começo do programa serão aceitos desde que seus pais ou responsável legal aprovem as políticas da escola assim como também assinem o contrato do aluno. Para questões de visto, a escola pode prover custódia aos alunos menores de 19 anos.
  2. Alunos com 19 anos ou mais na época de matrícula podem/devem assinar vossos contratos.
  3. Seguro saúde contra emergências médicas é obrigatório a todos os alunos. Todos os alunos devem ter em posse prova de que possuem seguro médico válido por todo o período que permanecerem na escola. Alunos portadores de permissões de estudo podem optar por se registrarem em programas médicos oferecidos pela província de BC. Durante o tempo de carência, uma outra alternativa deve ser adquirida.
  4. Todos os alunso devem pagar $125 CAD referente à matrícula. Essa taxa não é reembolsáve.

Política de Reembolso

Após o envio do formulário de matrícula ser enviado devidamente assinado, a política de reembolso passa a entrar em vigor:

AVISO POR ESCRITO SE FAZ SEMPRE NECESSÁRIO

A. Um aviso de cancelamento de curso sempre se faz necessário que seja por escrito. Deverá ser enviado para a INLINGUA VANCOUVER seja por email, correios, fax ou entregue pessoalmente.

CASO 1 - VISTO NEGADO OU PROBLEMAS RELACIONADOS

B. INLINGUA VANCOUVER retem a taxa de matrícula ou até $200 CAD se o aluno tem negada a autorização de entrada no país, ou não conseguiu obter o visto ou permissão de estudo antes do começo do curso. É necessário que o aluno envie cópia da carta emitida pelo Consulado Geral do Canadá com os motivos pelo qual o visto foi negado.

CASO 2 - SEM PROBLEMAS COM VISTO, MAS O ALUNO DECIDE RETIRAR SUA MATRÍCULA ANTES DO COMEÇO DO PROGRAMA

C. O mais tardar sete dias após a data efetiva do contrato e antes da data de início do programa: Reembolso de 100% das taxas e do valor total do curso.

D. Entre a data de assinatura do contrato e a data de início do programa, se esse período for inferior a sete dias: Reembolso de 100% das taxas e do valor total do curso.

E. 30 dias ou mais antes do início do curso e mais de 7 dias após o envio do contrato, INLINGUA VANCOUVER retém 10% do valor total das taxas e do valor total do curso totalizando um máximo de $1000 CAD (UM MIL DOLARES CANADENSES).

F. Em menos de 30 dias antes do início do curso como consta no contrato original e mais de 7 dias após o envio do mesmo, INLINGUA VANCOUVER retém 20% das taxas e do valor total do curso totalizando um máximo de $1300 CAD (UM MIL E TREZENTOS DOLARES CANADENSES).

CASO 3 - O ALUNO DECIDE SE RETIRAR DO PROGRAMA APÓS O MESMO JÁ TER INICIADO

G. Se o aviso por escrito é recebido pela INLINGUA VANCOUVER ou o aluno é dispensado antes de completar 10% do tempo de duração original do programa, INLINGUA VANCOUVER retém 30% do valor total do curso.

H. Se o aviso por escrito é recebido pela INLINGUA VANCOUVER, ou o aluno é dispensado após 10% e antes de 30% do período original do programa como consta no contrato, INLINGUA VANCOUVER retém 50% do valor total das taxas e do valor total do curso.

I. Se o aluno retira sua matrícula ou é dispensado após 30% do período original como consta no contrato, nenhum reembolso se faz necessário.

CASO 4 - INLINGUA VANCOUVER ALTERA O CALENDÁRIO ESCOLAR

J. Se a INLINGUA VANCOUVER muda a data de início do programa após o contrato for assinado, e o aluno não está de acordo com tal mudança, o mesmo irá receber total reembolso das taxas pagas.

CASO 5 - O ALUNO ALTERA SUA DATA DE INICIO

K. Se o aluno quer mudar sua data de início, e considerando que a escola seja notificada por escrito, então todas as taxas poderão assim serem transferidas para uma data posterior. Sem taxas adicionais serão aplicadas.

CASO 6 - O ALUNO MUDA SEU PROGRAMA DE ESTUDO

L. INLINGUA VANCOUVER aceita mudanças nos programas de Inglês para um outro programa de Inglês, por exemplo, de um curso Super Intensivo para o curso Intensivo, ou para um programa Intensivo de Especialização. A diferença será então creditada como mais tempo de curso no mesmo programa. A diferença de valores entre os cursos não pode ser usada para a compra de livros, pagamentos de acomodação, seguro ou demais taxas.

M. Todos os alunos que desejam obter um período maior de estudos, mais aulas no período da tarde por exemplo, precisam apenas pagar a diferença entre os programas (o originalmente contrato e o programa desejado).

N. INLINGUA VANCOUVER não irá aceitar mudanças de um programa de Inglês para outros programas de treinamento, vocacionais ou de carreira.

CASO 7 - O ALUNO NÃO ATINGE REQUISITOS NECESSÁRIOS PARA O PROGRAMA

O. Se o aluno não consegue comprovar requisitos acadêmicos mínimos para admissão no programa por falta própria ou de terceiros, INLINGUA VANCOUVER deve então efetuar reembolso de todas as taxas e valores antes pagos, menos a taxa de matrícula ou de registro no programa.

CASO 8 - O ALUNO É DISPENSADO DA INLINGUA VANCOUVER

P. Nesse caso, INLINGUA VANCOUVER irá enviar ao aluno um aviso por escrito informando de que o aluno foi dispensado da escola e os motivos que levaram a isso. O valor a ser reembolso, se houver algum, irá se referir aos parágrafos F, G e H e assim como qualquer outro referente ao caso específico do aluno.

CONSUMÍVEIS E EQUIPAMENTOS TÉCNICOS

Q. Onde o aluno cancela ou é dispensado do programa, o aluno é entitulado a até 100% de reembolso de todos os bem consumíveis que já foram pagos previamente.

R. Onde o aluno cancela ou é dispensado do programa após receber equimento técnico necessário ao curso e que foi dado ao aluno:

  1. O aluno deve retornar qualquer equipamento dado, lacrado e sem ser utilizado em até 14 dias corridos; e
  2. Se o aluno não retornar o material/equipamento no período descrito acima, INLINGUA VANCOUVER pode reter o custo do mesmo e nenhum reembolso será processado pela escola.

DATA DE REEMBOLSO

S. Reembolsos aos alunos deverão ser pagos em até 30 dias após o recebimento da notificação de cancelamento por escrito. Ou 30 dias após toda documentação referente ao processo, carta de negação enviada pelo Consulado Geral do Canadá também ser enviada à INLINGUA VANCOUVER, ou 30 dias após o aluno receber notificação oficial da escola comunicando a dispensa do mesmo.

RECIBO DE REEMBOLSO

T. Se as taxas e valores referentes ao curso foram recebidos por Agentes ou os representantes legais do aluno, então INLINGUA VANCOUVER irá acordar com os envolvidos a quem deve receber, ou ao agente ou ao aluno.

CASO A ESCOLA ENCERRE SUAS ATIVIDADES PERMANENTEMENTE

T. No trágico evento de a INLINGUA VANCOUVER vir a encerrar sua atividade, INLINGUA VANCOUVER irá reembolsar todas as taxas pagas aos alunos ou aos agentes.

U. Como membro da LANGUAGES CANADA, nossos alunos no programa ESL são protegidos pelo Program Closure Commitment, parte do Código legal e ética da LANGUAGES CANADA, que indica que:

  • No caso de o programa se fazer necessário, a associação (LANGUAGES CANADA) é comprometida em minimizar os danos causados pelo o encerramento das atividades da INLINGUA VANCOUVER.
  • Se espera que as escolas associadas à LANGUAGES CANADA ajudem os alunos sempre que possível, oferecendo cursos alternativos que sejam de mesmo valor, similar conteúdo e na mesma região demográfica do Canadá onde o aluno se encontra.

Dispute Resolutions policy and procedure

As a member of LANGUAGES CANADA, inlingua Vancouver must follow a Code of Ethics that protects students and ensures that the quality of the school is high. Students can contact Languages Canada if they have a problem that the school has not resolved according to the following dispute resolution policy:

Individuals should always try to resolve issues informally. If a more formal approach becomes necessary, inlingua Vancouver provides a fair and reasonable mechanism for resolution.

Procedure:

  1. First try to resolve the issue directly with the other party (student, teacher, homestay family, etc.). If this does not work, follow step 2
  2. You can talk about any problems or difficulties with your teachers in or outside the class, or with any member of the Administration. If no satisfactory solution is found, follow step 3
  3. Put your complaint in writing to a school Director (Academic, Marketing, Accommodation). He/She will request submissions from all involved parties, including witnesses; conduct an investigation and set up a meeting within 24 hours. He will, in writing, provide a written decision to all parties within 48 hours. It this does not work, follow step 4
  4. Repeat procedure 3 with the Executive Director. If no resolution is satisfactory, follow step 5
  5. The parties appoint an outside mediator/arbitrator within 48 hours. inlingua Vancouver will bear the cost of mediation/arbitration.

Placement Disagreement policy

If a student is initially placed in a level and they disagree it is the correct level for them, this is the procedure we follow:

  • We ask the student to give it a week in the current level as lessons and materials change day to day; after one day or two days of class, a student has not really been exposed to enough of the curriculum or allowed enough time for the teacher to give a valid assessment of the student's abilities.
  • We ask they stay in the level for the week so that the student can achieve a score for their performance (attendance, homework/writing and quiz score) which will then provide a better re-assessment of what their skill and level really is.
  • Upon completion of the first week in the placement level, the student's work is reviewed and a re-assessment is given.

Grade Appeal policy

If a student does not agree with the teacher's assessment as to whether they need to repeat a level, this is the procedure we follow:

  • Confer with the teacher on the student's overall performance and work in the level.
  • Check their quiz scores, attendance, submission of homework/writing assignments and final test/presentation scores.
  • Review their overall score to see if they qualify for a conditional pass; if they do not, then we ask the student to stay the week in the repeated level, do the quiz on the following Monday and another review will take place.
  • If it is agreed to allow a conditional pass, then it is explained to the student that the teacher in the next level up will also be checking their performance (attendance, homework/writing, quiz score) to see if they are able to continue in the higher level.
  • If the teacher of the higher level recommends the student should repeat the former level for another 4 weeks, then the student is counselled to do so based on their performance and scores.

English Only policy

At inlingua Vancouver we have a strict English Only Policy. This policy forces students to speak English at all times in our language school campuses and activities. It ensures the best possible opportunity for students to speak English.

Instructors and staff will use English as the language of communication with all students and at all times on school property (except in counseling situations and in case of emergencies). Students will be expected to also follow this rule when speaking to each other.

Students communicating using a mother tongue when not absolutely necessary will be penalized. However, students using English at all times and showing enthusiasm in their classes will be rewarded.

Here is our ENGLISH ONLY POLICY, strictly enforced by all teachers and staff members:
1st  Offence No school for one day
2st  Offence No school for two days
3st  Offence No school for one week
4st  Offence Expulsion from the school. End of the program.

Because inlingua Vancouver is a friendly place, we prefer to motivate our students to speak only in English. If they use only English at the school, most likely these things will happen:

  • Students will learn English quickly.
  • Students will make friends from all over the world.
  • Students will earn everyone’s respect and admiration.
  • Students can win a prize (like an inlingua gift or a coffee certificate), presented by their teacher in the morning.

Code of Conduct and Dismissal policy

Students are expected to meet and adhere to the Code of Conduct set out in this policy while completing a program of study at inlingua Vancouver. If necessary, students should request clarification from a Student Counsellor at inlingua Vancouver. “Student” means a person who is presently enrolled at inlingua Vancouver.

Code of Conduct

While on inlingua Vancouver premises or in the course of activities or events hosted by inlingua Vancouver, students:

  • must treat all students and staff with respect and must not engage in physically aggressive, threatening, harassing, discriminatory, abusive or otherwise offensive behaviour;
  • must adhere to our English Only policy in a continuous way;
  • must comply with all applicable inlingua Vancouver policies;
  • must comply with the school Attendance policy and must not be absent for a period longer than two (2) days without notifying the school or provision of a doctor's note;
  • must not steal, misuse, destroy or deface inlingua Vancouver property;
  • must not consume, possess or distribute alcohol or controlled or restricted substances (exception when events are held with or within a location that has a proper liquor license and students are of legal age with proper identification. Students must consume and drink responsibly);
  • must not falsify, alter or misuse school's documents, records or identification, or knowingly furnish false information to the school;
  • must not misrepresent of themselves or of an organization to be agents of the school;
  • must not engage in lewd, indecent or obscene behaviour;
  • must not solicit or assist another person to commit any act which would subject a student to expulsion, suspension or probation pursuant to this code of conduct;
  • must not have improper behaviour in the Homestay / Rooming house arranged by the school or one of the school accommodation coordinators; and
  • must not contravene any provision of the Canadian Criminal Code or any other federal, provincial, or municipal statute or regulation.

The above list sets out examples of prohibited conduct. It is intended to help students understand the type of conduct that will be subject to discipline and is not exhaustive.

Students who violate the Code of Conduct will be subject to the procedures and discipline outlined below, which may include immediate dismissal from the institution.

Procedure:

  1. All concerns relating to student misconduct shall be directed to a Student Counsellor. Concerns may be brought by staff, students or the public.
  2. The Student Counsellor will arrange to meet with the student to discuss the concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature that an immediate dismissal may be warranted, the Student Counsellor will meet with the student as soon as is reasonably possible.
  3. Following the meeting with the student, the Student Counsellor will conduct whatever further enquiry or investigation is necessary to determine whether the concerns are substantiated.
  4. Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting with the student.
  5. The Student Counsellor will meet with the student and do one of the following:
  • (a) Determine that the concern(s) were unsubstantiated;
  • (b) Determine that the concern(s) were substantiated, in whole or in part, and either:

    • (i) Give the student a warning setting out the consequences of further misconduct;
    • (ii) Set a probationary period with appropriate conditions; or
    • (iii) Recommend that the student be dismissed from inlingua Vancouver.
  1. The Student Counsellor will prepare a written summary of the determination. A copy shall be given to the student, and the original will be placed in the student file.
  2. If the student is issued a warning or placed on probation, the Student Counsellor and the student will both sign the written warning or probationary conditions and the student will be given a copy. The original document will be placed in the student’s file.
  3. If the recommendation is to dismiss the student, the Executive Director of the institution will review the recommendation and accept or reject it. If the recommendation is accepted by the Executive Director, the Executive Director will meet with the student to dismiss him/her from study at the institution. The Executive Director of the institution will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing, in accordance with PCTIA Bylaw 37.5. If the recommendation is rejected by the Executive Director, the Executive Director will follow steps 5 through 7, above.
  4. If a refund is due to the student, inlingua Vancouver will ensure that a refund is forwarded to the student within 30 days of the dismissal.
  5. If the student owes tuition or other fees to the institution, inlingua Vancouver may undertake the collection of the amount owing.

Attendance policy

At inlingua Vancouver we take very seriously students’ attendance to class. It is the only way for students to guarantee that their learning experience will be constant and that they will reach their goals. It is easy for students to come every day to class. They just have to make an effort every day, one day at a time. Their effort will be compensated very soon and they will progress and they will become more fluent in English. We have an Attendance Policy that will help students attend class, enjoy their time and also guarantee that other students with poor attendance will not interrupt their courses and their learning.

  • inlingua Vancouver students must keep good attendance and attend at least 80% of their classes.
  • If a student is absent more than 4 days a session, he/she will fail the level and will be suspended for that session.
  • If a student is suspended from two sessions, he/she will be expelled.
Student action Student is absent for 1 day in any week Student is absent for 2, 3 or 4 days in any week Student is absent for 5 or more days in a 4-week session After suspension from one session, Student is absent again for 5 or more days in a 4-week session
Consequence Verbal Warning Written Warning notice Written Suspension notice from the current session. Student will repeat the level Expulsion from school

If a Student is absent for 2, 3 or 4 days in any week in a session without a valid reason:

  • Student will be warned in person and will receive a writing warning notice.
  • If not possible, inlingua Vancouver will contact the student, agent, parent or guardian and inform them.
  • If a student cannot be contacted to be warned, the warning notice will be kept at the school front desk and the student is anyway responsible for coming back to class. After the warning, students must come to class and not skip any other day.
  • In a 4 week session, to keep good attendance, the maximum numbers of days a student can be absent is 4.

If a Student is absent for 5 or more days in a session without a valid reason:

  • Student will be suspended from the session and will repeat the level.
  • inlingua Vancouver will inform the student’s agents, parent, guardian, sponsor, or any other entity paying for the students’ courses about the students’ suspension.
  • Suspended Students will not be allowed at the school campus or activities and are expected to study by themselves.
  • Students who want to study will be offered online lessons as a means to keep them learning.

After suspension from one session, If a Student is absent again for 5 or more days in a session without a valid reason:

  • Students will be expelled from the school and their program will finish.
  • inlingua Vancouver will inform the student’s agents, parent, guardian, sponsor, or any other entity paying for the students’ courses about the students’ expulsion from school.

Thanks for respecting the attendance policies. Following them will help you succeed in your academic and professional goals now and in the future.

Note: inlingua Vancouver is a Designated Learning Institution (DLI). As such, we are required to report to Citizenship and Immigration Canada (CIC) the enrolment status of students who hold study permits. Our Students are required to remain enrolled and actively pursue studies at inlingua Vancouver while in Canada.

Vacations and other interruptions policy

A. If you are sick and provide sufficient supporting medical documentation, classes missed will be added to your program.

B. If you request a vacation and it is approved, the time of your vacation will extend your end date.

C. Classes missed without an authorized vacation or for any other reasons will not be added to your program and will not extend your end date.

Vacation Policy - Instructions

  1. To be eligible to request a vacation, you must be enrolled for a minimum of 12 weeks at inlingua Vancouver.
  2. A minimum of 2 weeks’ notice is required for Vacation requests. An administration non-refundable fee of $100 will be charged for Vacation requests with less than 2 weeks’ notice.
  3. You must provide a strong reason for the request and inlingua Vancouver has the right to refuse approval.
  4. Vacation period is minimum for 1 week and maximum for 24 weeks.
  5. inlingua Vancouver will respond to Vacation requests on Friday of the week.
  6. If approved, you will need to inform your teachers of your vacation plans.
  7. You are responsible to maintain your visa status while on vacation. To continue studying, you may need to extend your visa. inlingua Vancouver will not issue letters of acceptance to cover your vacation time.
  8. If staying in homestay or other type of accommodation arranged by inlingua Vancouver, you will need to contact your Accommodation Coordinator. Vacation time will not extend the accommodation period.
  9. Minor students will need written consent from their parents/legal guardian to request a vacation.
  10. Refunds will not be given for deferred tuition as a result of a vacation.

Student Records, Photo Release, and Consent to Use of Personal Information Policy

  • inlingua Vancouver collects, uses, retains and discloses information in accordance with British Columbia's Freedom of Information and Protection of Privacy Act.
  • inlingua Vancouver may share and disclose personal information within the institution to carry out its mandate and operations.
  • Information, in aggregate form only, may also be used for research purposes and statistics.
  • inlingua Vancouver is required to submit directly to designate Provincial or Federal agencies to confirm student attendance and/or advancement in the program. Poor attendance and lack of progression may result in visa removals and a student may be asked to return to their home country.
  • A student’s record may include, as applicable, a student enrolment contract; evidence a student met all admission requirements and entrance examinations; financial records, attendance records; documentation of any dispute, grade appeals or dismissal; copies of study permits and other information.
  • inlingua Vancouver retains student records for a period of seven (7) years following the student’s withdrawal, dismissal or graduation. After seven years, the student record is destroyed using a secure destruction method.
  • During activities or school events, our Activities Department takes many photos to be published in our brochures, websites, Facebook page, and other marketing materials as needed. If you do not wish to be photographed, please contact the Activities team member and let them know. If you see your photo and wish for it to be removed, please contact the Activities team as well and we will happily remove it for you.

Use and Disclosure of Student Information

  1. Disclosure to students of their own records
  2. Disclosure to staff members of inlingua Vancouver
  3. Disclosure to third parties

1. Disclosure to students of their own records: These provisions for access, retention and destruction of examinations are in accordance with British Columbia's Freedom of Information and Protection of Privacy Act.

  • A. Students have the right to access their academic and institutional records. To access their records, students must submit a signed request to one of the staff members of the Marketing and Counselling department. Access is determined on an individual basis.
  • B. Students have the right to receive transcripts of their own academic record. However, inlingua Vancouver does not release official transcripts if a student is in debt to inlingua Vancouver.
  • C. No partial transcripts of a record are issued.
  • D. Students may access their examinations where information can be blocked if necessary, or where access to the examination as a whole does not compromise the integrity of the examination system. Where access may do the latter, inlingua Vancouver reserves the right to deny access.
  • E. inlingua Vancouver examination scripts are normally retained for a one-year period after the examination has been written. Examination scripts are then destroyed.
  • F. All other student information is retained and destroyed as per the provincial (BC) records retention practices.

2. Disclosure to staff members of inlingua Vancouver: Information about students is normally disclosed without consent of the student to designated inlingua Vancouver employees only for purposes consistent with inlingua Vancouver activities and the normal operation of the school.

3. Disclosure to third parties

  • A. Personal information is disclosed without student consent for the purpose of complying with a subpoena, warrant, or order issued, or made by a court, person, or body with jurisdiction to compel the production of information.
  • B. Necessary personal information may be released without student consent in an emergency if the knowledge of that information is required to protect the health or safety of the student or other persons.
  • C. Information may be released to agencies or individuals conducting research on behalf of a college or university or the educational system. This is done only under signed agreements to maintain confidentiality and to ensure no personally identifying information is made public. Research agreements are based upon Freedom of Information and Protection of Privacy Act standards.
  • D. Information may be shared with those educational institutions that offer programs in association, in partnership, or in collaboration with inlingua Vancouver.
  • E. Other than in the above situations, information on students is released to third parties only with the written permission of the student. .